Refund Policy

At CertAssists, we want our customers to be satisfied with our services. If for any reason you are not satisfied with our services, you may request a refund in accordance with the terms below.

Refund eligibility

To be eligible for a refund, you must submit a request to us within 24 hours of the purchase date. We will not issue refunds for requests submitted after this period.

Refund process

To request a refund, please email us at with your name, email address, and order number. We will review your request and issue a refund if you are eligible.

Refund amount 

If your request is approved, we will refund the full purchase price of the service. We do not refund any fees that may have been charged by payment processors or banks.

Refund method

We will refund your payment using the same payment method you used to make the purchase. Refunds may take up to 10 business days to appear in your account.

Contact us 

If you have any questions or concerns about our refund policy, please contact us at